1. What is the UEEx Crypto Card?

The UEEx Crypto Card is a payment card linked to your crypto asset account. It allows you to convert your digital assets into fiat currency for online and offline purchases, withdrawals, and payments.

2. Who issues the UEEx Card?

The UEEx Card is launched in partnership with UPay. The card infrastructure is provided by UPay, while users can apply for and manage the card directly through the UEEx platform to enjoy seamless global payments and cross-border transactions.

3. Where can the Crypto Card be used?

• Online purchases (e-commerce, subscriptions, etc.)
• Offline POS payments
• ATM withdrawals (in certain regions)
• Cross-border payments

4. What types of Crypto Cards are available?

• Virtual Card: Best for online payments, quick and easy application.
• Physical Card: Suitable for offline payments and ATM withdrawals.

5. How do I apply for a Crypto Card?

Users must complete identity verification (KYC) and submit an application on the Crypto Card page, choosing either a virtual or physical card.

6. What are the requirements to apply for a Crypto Card?

Users must complete KYC verification and pass the platform’s risk review. Additional restrictions may apply in certain regions.

7. How do I activate my Crypto Card?

• Virtual Card: Available immediately upon approval.
• Physical Card: Activated upon approval and ready for use once the card is received by mail.

8. How do I manage my Crypto Card?

In the Crypto Card Center, users can view balances, bills, and transaction records, as well as freeze, report loss, or cancel their card.

9. How do I top up the Crypto Card?

No separate top-up is required. The system will directly use the USDT balance from your Spot Account and Flexible Savings Account for spending and payments.

10. How do I withdraw cash?

Users can withdraw cash at ATMs that support the UEEx Crypto Card.

11. Is the Crypto Card supported worldwide?

Yes, it is supported in most countries and regions, subject to the coverage of the partner payment network (VISA).

12. Are there spending and withdrawal limits?

Yes. Detailed limits can be found in the Crypto Card Center.

13. Are there any fees for using the Crypto Card?

• Purchase fee: 2.00%
• Cross-border fee: None
• Card management fee: None

14. How is the exchange rate calculated?

The platform automatically converts cryptocurrency to fiat currency at real-time market exchange rates during payment.

15. What should I do if my Crypto Card is lost or stolen?

You can immediately freeze or report the card lost in the Crypto Card Center and request a replacement card.

The final interpretation right belongs to UEEx official.