1. What is Spot Trading?
Spot trading refers to buying or selling cryptocurrencies at the current market price with immediate settlement. After buying, the assets are directly credited to your account; after selling, the funds are instantly available.
2. What is the difference between Spot Trading and Futures Trading?
- Spot Trading: Real buying and selling of cryptocurrencies; users actually own the assets.
- Futures Trading: A derivative product based on price movements, without actual asset settlement, and supports leverage.
3. Which cryptocurrencies/pairs are supported in the Spot Market?
The platform regularly lists high-quality projects, supporting major coins (e.g., BTC, ETH, USDT) and other compliant tokens. Please check the trading page for available pairs.
4. How do I enable Spot Trading? Is identity verification required?
After completing platform registration, Spot Trading is available. In some regions, users may need to complete identity verification (KYC) for deposits, withdrawals, or trading.
5. What are Maker and Taker?
- Maker: An order placed in the order book waiting to be matched, adding liquidity to the market.
- Taker: An order immediately matched with an existing order in the order book, removing liquidity.
6. How do I deposit crypto into my Spot account?
Go to Assets > Deposit, copy the deposit address for the selected coin, and transfer from your external wallet or exchange. Make sure the network and address match correctly.
7. What if my deposit has not arrived?
Possible reasons include:
- Blockchain confirmations are not yet complete
- Wrong address or network selected
-
Missing Tag/Memo for the transfer
If the deposit still hasn’t arrived after a long time, please contact customer support and provide the transaction hash (TXID).
8. How do I transfer funds between Spot and Futures accounts?
Use the Funds Transfer function, select the transfer-out and transfer-in accounts, enter the amount, and the transfer will be completed instantly without fees.
9. How do I place an order? What order types are supported?
The platform supports Limit Orders, Market Orders, Stop-Limit/Stop-Market Orders. Choose according to your strategy, and the system will automatically match orders.
10. How do I view my orders and trade history?
Go to Order History to view Open Orders, Past Orders, and Trade Details.
11. Can I cancel an open order?
Yes. Go to Order History, locate the open order, and click Cancel.
12. What is a partial fill? Why wasn’t my order fully filled?
A partial fill happens when part of your order is matched, while the remaining amount is still waiting for a counter-order at your set price.
13. Why is my Market Order execution price different from the displayed price?
Market orders are executed at the best available price in the order book. If the market is volatile or liquidity is insufficient, the execution price may differ from the displayed price.
14. How are Spot Trading fees calculated? Are Maker and Taker fees different?
Usually, Maker fees are lower than Taker fees. Please refer to the Fee Schedule for details.
15. Does the platform offer VIP levels or fee discounts?
Yes. The platform offers VIP tiers and fee discounts based on trading volume or holdings. See the Fee Schedule or VIP Exclusive Services & Benefits page for details.
16. What is the minimum trade amount?
The minimum varies by coin. Please check the Trading Rules in the top-right corner of the trading page.
17. Is there a maximum order size?
Yes. The platform sets maximum order limits per token and risk rules. Please check the Trading Rules for details.
18. Is Spot Trading risky?
Yes. Cryptocurrency prices are highly volatile, and trading carries risks. Please participate carefully and manage your position sizes responsibly.
19. Why is my order price far from the market price?
This may be due to incorrect input or low liquidity in the market, resulting in deviation. Always confirm your order price before placing.
20. How can I avoid slippage and liquidity risks?
Use Limit Orders, split orders, or choose highly liquid pairs to minimize risks.
21. How does the platform protect users during abnormal market conditions?
The platform has risk-control mechanisms to monitor extreme conditions and may trigger circuit breakers or protective measures to safeguard user funds.
22. Does Spot Trading support leverage?
Spot trading itself does not support leverage. For leverage, please use Futures Trading or Margin Trading products.
23. Is a recurring investment (DCA) feature supported?
Some platforms provide a recurring investment plan (DCA). Please check the Strategy Trading page for availability.
24. What should I do if there are issues with deposit/withdrawal/trading?
You can contact customer support via Live Chat, Support Ticket, or Email. The platform will assist as soon as possible.
25. Are mobile and web versions the same?
Core functions are consistent, but some advanced features may only be available on the web or mobile app.
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