Last Updated: July 19, 2026

UEEx Technology LTD (hereinafter referred to as “UEEx,” “we,” “us,” or the “Platform”) operates the website www.ueex.com and related mobile applications, through which we provide users with digital asset trading and related services.

UEEx values and protects the personal information and privacy of its users. This Privacy Policy explains how we collect, use, store, share, and protect your personal information, as well as the rights you may have in relation to your personal information.

Before registering for, accessing, or using the UEEx Platform and related services, please carefully read and understand this Privacy Policy. By using the services of the UEEx Platform, you acknowledge that you have read and agreed to the contents of this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please stop registering for or using the Platform and related services.

1. Scope of Application

This Privacy Policy applies to the processing of personal information involved when you access or use the following services:

UEEx official website: www.ueex.com
UEEx mobile applications
Digital asset trading, account management, deposits, withdrawals, financial card services, wealth management, lending, campaigns, customer support, and other related services provided by UEEx
Services provided by UEEx through other official channels

This Privacy Policy does not apply to websites, applications, or services independently operated by third parties. If you access third-party websites, wallets, payment services, KYC services, or other third-party services through the UEEx Platform, please review and comply with the privacy policy of such third party.

2. Information We May Collect

In order to provide account registration, trading, asset management, security risk control, customer support, and compliance-related services, we may collect the following information depending on the service scenario:

2.1 Account Registration Information

When you register a UEEx account, we may collect:

Mobile phone number
Email address
Login password
Invitation code or referral relationship information
Country or region information
Account registration time and registration source

2.2 Identity Verification Information

When you complete identity verification, risk review, withdrawal review, or use certain restricted functions, we may collect the following information based on business and compliance requirements:

Name
Date of birth
Nationality or place of residence
Identity document information
Photos of identity documents
Facial recognition or liveness detection information
Proof of address
For corporate users, company registration documents, director information, and beneficial owner information
Other information required for identity verification or compliance review

2.3 Transaction and Asset Information

When you use services such as trading, deposits, withdrawals, wealth management, lending, or financial card services on the Platform, we may collect:

Deposit and withdrawal records
Digital asset wallet addresses
On-chain transaction hashes
Trading order records
Order placement, execution, and cancellation records
Account balances, frozen balances, and asset change records
Fee records
Wealth management subscription, redemption, and yield records
Crypto-backed lending records
Financial card application, transaction, spending, refund, and related fee records

2.4 Device and Log Information

When you access or use the Platform services, we may automatically collect:

IP address
Device model
Operating system
Browser type
App version
Device identifiers
Language settings
Login time
Pages visited
Click records
Network status
Crash logs
Security verification records

2.5 Risk Control and Security Information

To protect your account and asset security, we may collect and process:

Login behavior records
Device change records
Records of changes to passwords, emails, mobile phone numbers, 2FA, and other security settings
Abnormal login records
Withdrawal address management records
Risk alerts and risk review records
Suspicious transaction behavior records
Blacklist, sanctions list, and AML risk screening results
Other information used for account security, anti-fraud, anti-money laundering, and risk control purposes

2.6 Customer Support and Communication Information

When you contact our customer support or participate in Platform campaigns, we may collect:

The content of inquiries submitted by you
Chat records
Email correspondence
Support ticket records
Screenshots, documents, or other supporting materials
Campaign registration, reward collection, and feedback information

3. How We Use Your Information

We collect and use your personal information mainly for the following purposes:

To create and manage your UEEx account;
To provide you with digital asset trading, deposits, withdrawals, wealth management, lending, financial card services, and other Platform services;
To complete identity verification, KYC, KYB, AML, sanctions list screening, and other necessary compliance reviews;
To process your trading orders, asset changes, withdrawal requests, and related records;
To protect account, transaction, asset, and system security;
To identify, prevent, and handle fraud, account theft, money laundering, market manipulation, illegal trading, and other risk-related activities;
To send you account notifications, security alerts, transaction notifications, service updates, campaign information, and other necessary messages;
To provide customer support and handle complaints, disputes, feedback, and abnormal orders;
To improve Platform functions, user experience, product design, and service quality;
To conduct data statistics, operational analysis, risk assessment, and internal audits;
To comply with laws and regulations, regulatory requirements, judicial or administrative authority requirements;
To use your information for other purposes clearly notified to you with your consent.

Without your consent, we will not use your personal information for purposes unrelated to this Privacy Policy, unless otherwise required by laws or regulations.

4. How We Share, Transfer, and Disclose Your Information

We do not sell your personal information. We may only share, transfer, or disclose your personal information in the following necessary circumstances.

4.1 Sharing with Service Providers

In order to provide you with complete services, we may share necessary information with third-party service providers, including but not limited to:

Identity verification service providers
AML and on-chain risk screening service providers
Cloud service and data storage providers
Payment, financial card, or settlement service providers
Customer support system providers
SMS, email, and notification service providers
Data analysis, risk control, and security service providers
Legal, audit, compliance advisors, or other professional service providers

We will require relevant third parties to process your information in accordance with this Privacy Policy and applicable legal requirements, and to take necessary measures to protect the security of your personal information.

4.2 Disclosure Based on Legal or Regulatory Requirements

We may disclose your personal information in accordance with the law under the following circumstances:

To comply with laws and regulations, regulatory requirements, or compliance obligations;
In response to requests from courts, arbitration institutions, law enforcement authorities, regulatory authorities, or other competent authorities;
To cooperate with anti-money laundering, counter-terrorist financing, anti-fraud, sanctions screening, or other risk investigations;
To protect the legitimate rights, interests, property, and safety of UEEx, users, or the public.

4.3 Disclosure with Your Authorization or Consent

With your express authorization or consent, we may share relevant information with a third party designated by you.

4.4 Corporate Transaction Scenarios

If UEEx undergoes a merger, division, acquisition, asset transfer, restructuring, liquidation, or similar transaction, your personal information may be transferred as part of such transaction. We will, within a reasonable scope, require the new information holder to continue to comply with this Privacy Policy or inform you of new privacy arrangements.

5. Information Storage and Cross-Border Transfer

We may store your personal information on servers operated by UEEx, its affiliates, or service providers. Depending on Platform operation, technical services, compliance review, and customer support needs, your information may be transferred to, stored in, accessed from, or processed in jurisdictions outside your country or region.

We will take reasonable technical and organizational measures in accordance with applicable legal requirements to protect the security of information during cross-border transfer.

6. Information Retention Period

We will retain your personal information only for the period necessary to achieve the purposes described in this Privacy Policy.

When determining the retention period, we will consider:

Service provision and account management needs;
Retention needs for trading, deposit, withdrawal, accounting, and audit records;
Anti-money laundering, compliance, tax, or legal obligation requirements;
Dispute resolution, risk investigation, and security audit needs;
Retention periods required by applicable laws and regulations.

When the purpose of retention has been fulfilled and there is no legal or regulatory requirement to continue retaining the information, we will delete, anonymize, or otherwise securely process the relevant information based on actual circumstances.

7. Cookies and Similar Technologies

To improve your access experience, protect account security, and optimize Platform services, we may use Cookies or similar technologies.

Cookies may help us:

Remember your login status;
Save language, region, and other preference settings;
Analyze website visits and feature usage;
Identify abnormal access or risk behavior;
Optimize page display and product experience.

You may manage or reject Cookies through your browser settings. However, if you choose to disable Cookies, some Platform functions may not work properly, such as login, trading, security verification, or personalized settings.

8. How We Protect Your Information

UEEx will take reasonable technical and organizational measures to protect the security of your personal information, including but not limited to:

Data encryption and secure transmission protection;
Encrypted storage of account passwords;
Permission classification and access control;
Login verification and security verification mechanisms;
Risk control monitoring and abnormal behavior detection;
Security audits and log records;
Employee information security training;
Security assessments of third-party service providers;
Security incident emergency response mechanisms.

Please understand that no system on the Internet is absolutely secure. We will continue to make efforts to protect your information security. At the same time, we recommend that you properly safeguard your account, password, email, mobile phone number, verification codes, 2FA, security keys, and other information, and do not disclose them to anyone.

If you discover that your account or personal information may have been leaked, stolen, or used abnormally, please contact UEEx official customer support immediately.

9. Your Rights

Depending on applicable laws and regulations and Platform rules, you may have the following rights in relation to your personal information:

To inquire about and access your personal information;
To correct or update your personal information;
To delete certain personal information;
To withdraw certain authorizations or consents;
To manage Cookies or notification preferences;
To close your account;
To obtain explanations related to the processing of your personal information;
Other rights provided by laws and regulations.

Please note that for account security, transaction records, anti-money laundering, audits, dispute resolution, regulatory requirements, or legal obligations, we may not be able to delete certain necessary information immediately.

If you wish to exercise the above rights, you may contact us through the contact information provided in this Privacy Policy. To protect account security, we may need to verify your identity before processing your request.

10. Protection of Minors

UEEx services are not intended for minors. If you have not reached the legal age required by your jurisdiction or do not have full civil capacity, please do not register for or use the UEEx Platform services.

If we discover or have reasonable grounds to believe that a user is a minor, we may take necessary measures, including restricting the account, suspending services, deleting relevant information, or other appropriate actions.

11. Third-Party Links and Services

The UEEx Platform may contain links to third-party websites, applications, wallets, payment services, data services, or other external services. Such third-party services are independently operated by third parties, and their privacy policies and data processing rules are not controlled by UEEx.

When you access or use third-party services, please carefully read their privacy policies and related terms. UEEx shall not be responsible for the information processing activities of third parties, unless otherwise provided by laws and regulations.

12. Updates to This Policy

We may update this Privacy Policy from time to time based on business development, changes in laws and regulations, or service adjustments.

If there are major changes to this Privacy Policy, we will notify you through website announcements, App notifications, in-platform messages, emails, or other reasonable methods.

The updated Privacy Policy shall take effect once published. If you continue to use the UEEx Platform services after the policy is updated, you acknowledge that you have read and agreed to the updated Privacy Policy.

13. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, the processing of personal information, or account privacy protection, you may contact us through the following method:

Email: customer-service@ueex.com

To protect your account and information security, we may need to verify your identity before processing relevant requests.

Private Policy