Welcome to UEEx. Before you start trading, you need to deposit digital assets into your UEEx account.

Currently, UEEx does not support direct cryptocurrency purchases with bank cards, credit cards, e-wallets, or other fiat payment methods within the platform.

You can obtain cryptocurrency and deposit it into UEEx through the following methods:

1. Buy cryptocurrency on another exchange or wallet, then transfer it to UEEx on-chain
2. Buy cryptocurrency through a third-party fiat on/off-ramp provider, then transfer it to UEEx

1. What Do You Need Before Buying Cryptocurrency?

Before depositing assets into UEEx, please make sure you have completed the following:

• Registered a UEEx account
• Completed the necessary account security settings
• Confirmed the cryptocurrency you want to deposit, such as USDT, BTC, ETH, etc.
• Confirmed that UEEx supports the selected cryptocurrency and deposit network
• Have access to an external exchange, wallet, or third-party crypto purchase platform

Important: Before making a deposit, always check the coin, network, and deposit address carefully. Using the wrong network or address may result in permanent asset loss.

2. Method 1: Buy Crypto on Another Platform and Transfer to UEEx

If you already have digital assets on another exchange or wallet, you can transfer them to UEEx through an on-chain transaction.

How to Deposit from Another Platform

Step 1: Buy Cryptocurrency on an External Platform

You can buy cryptocurrency on another exchange or wallet that supports fiat purchases.

Common purchase methods may include:

• Bank card purchase
• Credit/debit card purchase
• C2C / P2P trading
• Bank transfer
• Third-party payment methods

The available purchase methods depend on the rules of the external platform.

Step 2: Open the UEEx Deposit Page

Open the UEEx App and go to:

Assets → Deposit

Select the cryptocurrency you want to deposit, such as:

USDT

Step 3: Select the Deposit Network

Choose the same blockchain network as the withdrawal network selected on the external platform.

For example, when depositing USDT, you may see different networks such as:

• TRC20
• ERC20
• BSC
• Polygon
• Arbitrum

The supported networks are subject to the actual information displayed on the UEEx deposit page.

Key point: The withdrawal network selected on the external platform must exactly match the deposit network selected on UEEx.

Step 4: Copy Your UEEx Deposit Address

Copy the deposit address shown on the UEEx deposit page.

please make sure to copy and fill it in correctly.

If you forget to enter the required Memo, Tag, or Payment ID, your assets may not be credited successfully.

Step 5: Withdraw from the External Platform

Return to the external exchange or wallet and select:

Withdraw

Fill in the following information:

• UEEx deposit address
• Correct blockchain network
• Withdrawal amount
• Memo / Tag, if required

After confirming that all information is correct, submit the withdrawal.

Step 6: Wait for Blockchain Confirmation

After the withdrawal is submitted, the transaction must be confirmed on the blockchain.

The arrival time depends on:

• Selected network
• Network congestion
• External platform review speed
• Required blockchain confirmations

Once the deposit is credited, you can view the balance on your UEEx Assets page.

3. Method 2: Buy Crypto Through a Third-Party Provider and Transfer to UEEx

If you do not have an account on another exchange, you may choose to buy cryptocurrency through a third-party fiat on/off-ramp provider.

For example, users may buy cryptocurrency through providers such as MoonPay, then send the assets to their UEEx deposit address.

Note: Third-party crypto purchase providers are not UEEx’s built-in fiat deposit service. Prices, fees, processing time, KYC requirements, and supported regions are determined by the third-party provider.

How to Buy Crypto Through a Third-Party Provider

Step 1: Visit a Third-Party Crypto Purchase Platform

Go to a third-party crypto purchase provider, such as a MoonPay-type service.

Select the cryptocurrency you want to buy, such as:

• USDT
• BTC
• ETH

Step 2: Choose a Payment Method

The third-party provider may support different payment methods, such as:

• Bank card
• Credit/debit card
• Bank transfer
• Apple Pay / Google Pay, if supported
• Other local payment methods, if supported

The available payment methods depend on the third-party platform.

Step 3: Enter Your UEEx Deposit Address

On the third-party purchase page, you will usually need to enter a receiving address.

Go back to UEEx and follow this path:

Assets → Deposit → Select Coin → Select Network → Copy Deposit Address

Then paste your UEEx deposit address into the third-party platform.

Step 4: Confirm That the Network Matches

Before completing the purchase, please confirm:

• The coin sent by the third-party platform matches the coin selected on UEEx
• The network selected by the third-party platform matches the deposit network selected on UEEx
• The deposit address is complete and correct
• Memo / Tag is entered correctly if required

Example:

If you select a USDT-TRC20 deposit address on UEEx, the third-party platform must also send USDT through the TRC20 network.

Step 5: Complete Payment and Identity Verification

The third-party platform may require identity verification, which may include:

• Email verification
• Phone verification
• Identity document verification
• Facial recognition
• Payment verification

Verification requirements are determined by the third-party platform.

Step 6: Wait for the Assets to Arrive

After the third-party platform completes the purchase and sends the crypto on-chain, the assets will be transferred to your UEEx deposit address.

Once the deposit is credited, you can view the balance on your UEEx Assets page and start using services such as:

• Spot trading
• Futures trading
• Mini Contracts
• Margin trading
• Lending

4. How to Choose the Correct Deposit Network

When selecting a deposit network, focus on three key items:

All three must match.

Example

If you want to deposit USDT:

If UEEx selects TRC20 but the external platform sends through ERC20, the assets may not be credited successfully.

5. What Can You Do After the Deposit Arrives?

After your deposit is credited, you can use the following UEEx features:

6. FAQ

Can I buy crypto directly with a bank card on UEEx?

Not currently.

UEEx does not currently provide built-in fiat deposit or crypto purchase services. Users need to buy cryptocurrency on an external platform first, then deposit it into UEEx through an on-chain transfer.

Can I transfer crypto from another exchange to UEEx?

Yes.

You can withdraw digital assets from another exchange or wallet and deposit them into the corresponding UEEx coin and network deposit address.

Can I buy crypto through providers like MoonPay and transfer it to UEEx?

Yes.

You can use a third-party crypto purchase provider to buy digital assets and send them to your UEEx deposit address.

Please note that fees, exchange rates, payment methods, KYC requirements, and arrival time are determined by the third-party provider.

Why has my deposit not arrived yet?

Common reasons include:

• Blockchain network congestion
• The external platform is still reviewing the withdrawal
• Insufficient blockchain confirmations
• Wrong network selected
• Incorrect deposit address
• Missing Memo / Tag
• The deposited coin or network is not supported

You can first check the withdrawal status and transaction hash, also known as TXID, on the external platform, then check your UEEx deposit record.

What should I do if I selected the wrong network?

If the wrong network is selected, the assets may not arrive and may be unrecoverable.

Before making a deposit, always confirm:

• The coin is correct
• The network is correct
• The address is correct
• The Memo / Tag is correct, if required

7. Security Tips

To protect your assets, please follow these guidelines:

1. Only Copy the Deposit Address from the Official UEEx Page

Do not deposit using addresses from screenshots, chat messages, or addresses forwarded by others.

2. Make a Small Test Transfer First

For your first deposit of a coin or network, it is recommended to make a small test transfer before sending a larger amount.

3. Make Sure the Networks Match

The withdrawal network on the external platform must match the UEEx deposit network.

4. Pay Attention to Third-Party Provider Fees

Third-party crypto purchase providers may charge payment fees, blockchain network fees, or include exchange-rate spreads.

5. Beware of Phishing Websites

Only access UEEx and third-party providers through official channels.

6. Do Not Transfer Assets to Strangers

Do not trust unofficial services such as “assisted deposits,” “discounted crypto purchases,” or “internal exchange rates.”

8. Disclaimer

This guide is intended to help users understand how to deposit digital assets into UEEx. It does not constitute investment advice, trading advice, or any guarantee of returns.

Digital asset prices are highly volatile. On-chain transfers also involve risks such as network congestion, incorrect addresses, and wrong network selection. Users should carefully verify all deposit information and are solely responsible for any risks arising from their actions.

UEEx currently focuses on services such as Spot, Futures, Mini Contracts, Margin, and Lending. After depositing funds, users should fully understand the rules, fees, funding costs, liquidation risks, and other product risks before participating in trading.

The final interpretation right belongs to UEEx official.