What Are the Common Rejected Reasons for KYC?

Completing identity verification (KYC) on UEEx is crucial for ensuring account security and compliance. However, errors or missing information can lead to application rejection. This guide outlines the most common reasons for identity verification failure and how to resolve these issues effectively.

Tips for Successfully Submitting Identity Verification Information

• Double-check that all personal information matches your ID details.

• Submit a clear, high-quality color image of a valid document.

• Avoid using expired or cropped documents.

• Ensure your region and age meet the identity verification requirements.

Common Reasons for Identity Verification Failure

1. Incorrect Personal Information

If the information provided is incomplete or does not match the details on your documents, your application may be rejected.

Common Issues:

• Missing or incorrect information (e.g., name, date of birth, address).

• Name inconsistencies, such as missing middle names or using different language formats.

Solution:

• Fill in all required fields accurately.

• Ensure your name and other details exactly match your ID.

2. Poor Document Quality

Low-quality documents may cause rejection due to blurry or unclear information.

Common Issues:

• Blurry or cropped document images.

• Low-resolution images.

• Black and white images instead of color.

Solution:

• Use a high-resolution camera to take clear, uncropped color images.

• Do not edit or blur any part of the document.

3. Invalid or Incomplete Documents

Invalid or incomplete documents are common reasons for failed identity verification.

Common Issues:

• Expired documents or unsupported document types.

• Submitting a multi-page document but only providing one side.

• Cropped documents where the corners are not visible.

Solution：

• Provide valid, unexpired documents.

• For multi-page documents, upload all required pages.

• Ensure all four corners of the document are clearly visible.

4. Selfie and Facial Recognition Failure

The selfie is a key step in the verification process. Poor photo quality or facial mismatches can lead to rejection.

Common Issues:

• Missing or unclear selfie with ID.

• Poor lighting or obstructions causing facial recognition failure.

Solution:

• Upload a selfie holding your ID, ensuring both your face and ID details are clearly visible.

• Take the photo in a well-lit environment, avoiding hats or glasses.

5. Eligibility and Regional Restrictions

To successfully submit an identity verification request, certain eligibility criteria must be met.

Common Issues：

• Located in a restricted country or region.

• Under 18 years of age.

• Identified as a politically exposed person (PEP) or sanctioned individual.

Solution:

• Confirm whether UEEx supports your country or region.

• Ensure you meet the minimum age requirement of 18.

• Verify that you are not a PEP or subject to international sanctions.

6. Duplicate or Shared Documents

The platform does not allow the same ID to be used across multiple accounts.

Common Issues:

• Submitting an ID that has already been used for another UEEx account.

Solution:

• Use your ID exclusively for your own account. Sharing or reusing IDs across multiple accounts is prohibited.