1. Why hasn’t my deposit arrived?
Possible reasons:
- The blockchain network is congested, causing delays in confirmation.
- The deposit was made using the wrong network, making it unrecognizable.
- The deposit amount is below the minimum limit and cannot be credited.
2. Deposit Processing Time
The time for deposits to be credited depends on the blockchain confirmation speed. Typically:
- USDT-TRC20: About 1-5 minutes
- BTC: About 10-30 minutes
- ETH/ERC20 tokens: About 5-15 minutes
If your deposit has not arrived for a long time, please check the transaction hash (TxID) on the blockchain or contact UEEx support.
3. Deposit Notes
- Make sure to select the correct deposit network (Depositing to the wrong network may result in the loss of assets).
- Minimum deposit amount: Deposits below the minimum amount will not be credited.
- Deposit Memo/Tag: Some cryptocurrencies (such as XRP, XLM) require a Memo/Tag for deposits. Failure to include this may result in loss of funds.
4. Withdrawal Processing Time
The withdrawal processing time depends on several factors, including blockchain confirmation speed and network congestion.
- USDT-TRC20: 1-5 minutes
- BTC: 10-30 minutes
- ETH/ERC20 tokens: 5-15 minutes
For large withdrawal amounts, manual review may be required, which could delay processing by 30-60 minutes.
5. Withdrawal Notes
- Double-check your withdrawal address—an incorrect address may result in a permanent loss of funds.
- Some cryptocurrencies (e.g., XRP, XLM) require a Memo/Tag for withdrawals. Failure to include this may result in loss of funds.
- Some users may need to complete KYC verification before withdrawing large amounts.
6. Why was my withdrawal rejected?
Possible reasons:
- KYC verification is not completed for large withdrawals.
- The withdrawal address is incorrect or does not match the selected network.
- The account has security risks, and the system has flagged it for risk control review.
7. Can I cancel a withdrawal request?
- Once a withdrawal request has been submitted and enters blockchain confirmation status, it cannot be canceled. Please verify all information carefully before submitting.
8. What are the withdrawal fees?
- Fees vary based on the cryptocurrency and network. Please check the withdrawal page for specific details.
9. What should I do if I encounter an issue with deposits or withdrawals?
- You can contact UEEx official support at any time for assistance.
Security Tips
- Do not trust anyone claiming to be "UEEx Official" asking for funds or private keys.
- Only access your account through the official website or app.
- Regularly update your password and enable Google Authenticator (2FA) to enhance account security.
The final interpretation right belongs to UEEx official.