Crypto Deposit & Withdrawal Guide

I. Deposit Guide

At UEEx, you can easily deposit digital assets for trading. Below are the detailed steps:

1. How to Deposit?

• Log in to your account: Visit the UEEx website or use the App to log in.
• Go to the deposit page: Click "Wallets" > "Deposit".
• Select the cryptocurrency: Choose the cryptocurrency you want to deposit from the list (e.g., USDT, BTC, ETH).
• Select the network: Choose the correct deposit network based on your wallet or exchange (ERC20, TRC20, BEP20).  Selecting the wrong network may result in loss of assets!
• Obtain the deposit address: Copy the deposit address provided by the system and paste it into your wallet or another exchange to transfer funds.
• Wait for confirmation: After a successful deposit, the system will automatically credit your account once the blockchain confirms the transaction. You can check the status in "Transactions".

2. Deposit Processing Time

The time for deposits to be credited depends on the blockchain confirmation speed. Typically:

• USDT-TRC20: About 1-5 minutes
• BTC: About 10-30 minutes
• ETH/ERC20 tokens: About 5-15 minutes

If your deposit has not arrived for a long time, please check the transaction hash (TxID) on the blockchain or contact UEEx support.

3. Deposit Notes

• Make sure to select the correct deposit network (Depositing to the wrong network may result in the loss of assets).
• Minimum deposit amount: Deposits below the minimum amount will not be credited.
• Deposit Memo/Tag: Some cryptocurrencies (such as XRP, XLM) require a Memo/Tag for deposits. Failure to include this may result in loss of funds.

II. Withdrawal Guide

UEEx supports fast withdrawals, allowing you to manage your crypto assets freely.

1. How to Withdrawal?

• Log in to your account: Visit the UEEx website or use the App to log in.
• Go to the withdrawal page: Click "Wallets" > "Withdraw".
• Select the cryptocurrency: Choose the crypto asset you want to withdraw.
• Enter the withdrawal address: Paste your wallet address in the designated field and select the correct network (ERC20, TRC20, etc.).
• Enter the withdrawal amount: Ensure that you meet the minimum withdrawal amount and check the withdrawal fee.
• Submit the request: Click "Confirm Withdrawal" and complete the required Google Authenticator and email verification.

2. Withdrawal Processing Time

The withdrawal processing time depends on several factors, including blockchain confirmation speed and network congestion.

• USDT-TRC20: 1-5 minutes
• BTC: 10-30 minutes
• ETH/ERC20 tokens: 5-15 minutes

For large withdrawal amounts, manual review may be required, which could delay processing by 30-60 minutes.

3. Withdrawal Notes

• Double-check your withdrawal address—an incorrect address may result in a permanent loss of funds.
• Some cryptocurrencies (e.g., XRP, XLM) require a Memo/Tag for withdrawals. Failure to include this may result in loss of funds.
• Some users may need to complete KYC verification before withdrawing large amounts.

III. Frequently Asked Questions

1. Why hasn’t my deposit arrived?
Possible reasons:

• The blockchain network is congested, causing delays in confirmation.
• The deposit was made using the wrong network, making it unrecognizable.
• The deposit amount is below the minimum limit and cannot be credited.

2. Why was my withdrawal rejected?
Possible reasons:

• KYC verification is not completed for large withdrawals.
• The withdrawal address is incorrect or does not match the selected network.
• The account has security risks, and the system has flagged it for risk control review.

3. Can I cancel a withdrawal request?

• Once a withdrawal request has been submitted and enters blockchain confirmation status, it cannot be canceled. Please verify all information carefully before submitting.

4. What are the withdrawal fees?

• Fees vary based on the cryptocurrency and network. Please check the withdrawal page for specific details.

5. What should I do if I encounter an issue with deposits or withdrawals?

• You can contact UEEx official support at any time for assistance.

Security Tips

• Do not trust anyone claiming to be "UEEx Official" asking for funds or private keys.
• Only access your account through the official website or app.
• Regularly update your password and enable Google Authenticator (2FA) to enhance account security.

      
The final interpretation right belongs to UEEx official.